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Services Frequently Asked Questions


1.1 What criteria qualifies me for a free half day consultation?

  • Consulting services are provided on the basis that the customer would require consultation on capacity, connectivity and integration of systems and have migration requirements
  • A spend of R1100 (excluding VAT) is required on any product bundle to qualify for the half day consulting
  • This half day consultation is only available to a customer who subscribes to the Flexi bundle

1.2 Am I eligible for any discounts?

Yes, you are eligible for a discount on discounted products if you spend more than R1100. If your spend excluding VAT is below R1100, you will not be eligible for any discounts.

1.3 What are my minimum laptop/pc requirements to run an Office 365 license?


Operating system

Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1

Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2


Safari, Chrome, and Firefox – current version

Microsoft Edge – latest version

Internet Explorer – current or immediately previous version

Email client software

Office/Outlook 2016

Office/Outlook 2013 with SP1

Office/Outlook 2010 with SP2

Office/Outlook 2007 with SP3

Outlook for Macintosh – Office for Mac2016

Computer and processor

1 GHZ or faster x86 or 64-bit processor with SSE2 instruction set


1 GB RAM (32-bit)

2 GB RAM (64-bit) recommended for graphics features, Outlook Instant Search & certain advanced functionality

Disk space

3 Gigabytes (GB)

Monitor resolution

1024 x 768

Mobile devices

Exchange ActiveSync must be supported for Office 365

BT Business Email Lite (powered by Microsoft Office 365) requires POP to be supported

Using Outlook Web App on smartphones and tablets

For the best experience use the integrated web browser of these devices, Windows 8 tablet, iOS 6 or later versions for iPhone4s or later versions or iOS 6 or later versions for iPad2 or later versions


1.4 How long is the duration of my contract?

24 months from the signature of the contract

1.5 What is excluded from the solution?

  • Installation
  • Configuration
  • Migration from other platforms
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